If an item is out of stock we will notify you as soon as possible by email to the address supplied with your order or by phone. We will advise on an estimated date for when the item will become available (where possible), or offer an alternative product.
Deliveries will be made by courier during normal working hours of 09:00 to 17:00. If there is no one at the address, the courier will attempt delivery the following working day. If there is no one present on the second attempt, a card will be left indicating the item will be held at the courier depot for collection. If no response is heard within one week, the item will be returned to ourselves. We will then contact you to arrange a re-delivery, which will be chargeable.
Please ensure that all items are fully checked upon delivery. Any damages must be noted when signing for the item. If you are unable to inspect the item, please sign as 'unchecked'. Any claims for damage in transit must be made in writing to ourselves within 48 hours of delivery in order for us to claim with the courier.
Delivery Schedule...
We aim to dispatch all orders within 48 hours (Excluding Weekends & Bank Holidays). Although this is dependant on stock levels and our couriers service. Some items take 4-5 working days, based on the item being in stock with the manufacturer. Limited stock is held in the UK of products from Showtec/Dap/Dmt & Adj.
Delivery Areas.....
ZONE A - £8.99 or FREE when order over £120
All postcodes in England & Wales and the following Scottish post codes: DD, DG, EH, FK, G, KA (expect KA27 & KA28), KY, ML, TD, AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3
Please Call For A Quote On Carriage To Following Areas
All other off shore destinations HS,AB31 - AB38, AB40 - AB56,IV1 - IV28, IV30-IV32, IV36, IV40, IV41-49, 51,52,53,54 55, 56,63 KA27, KA28, KW1 - KW17, PA20,PA21 - PA38 PA41 - PA49, PA60 - PA78,PH4 - PH41 PH42 - PH44,PH49, PH50, ZE, Republic of Ireland, Channel Islands, Isle of Man
Isle of Wight (PO29 up), Northern Ireland (BT), Or any export enquiry
COLLECTION
Customers are very welcome to collect in-store from our showroom in Mitcheldean, Gloucestershire. Please phone prior to travelling to ensure all products are available from stock.
All web orders are through paypal, bank transfer, cheque* via royal snail, or purchase order **All Major Credit & Debit Cards Are Also accepted , you could also visit our showrooms where Barry will happily make you a hot drink!!!
*please note if paying by cheque funds will be allowed to clear in the bank before we dispatch your order
**please note if ordering by purchase order a pro forma invoice will be sent to you on receipt of your order, on payment of this invoice we will release your goods for despatch (this does not apply to local authority purchase orders). Local education & county council orders accepted.
